Support

We're here to help you on your motherhood journey

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How Can We Help You?

Welcome to My Avocado support! We're committed to providing you with the best possible experience. Below you'll find various ways to get help and answers to common questions.

📧

Email Support

Send us an email and we'll respond within 24 hours

support@myavocadoapp.com
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Community

Connect with other mothers in our supportive community

Available in the app

Frequently Asked Questions

💰 Pricing & Value

How much does My Avocado cost?
My Avocado is a premium app available for a one-time purchase. Please consult the current price on the play store or app store. No subscriptions, no hidden costs, no monthly fees - pay once and own it forever with lifetime access to all features and updates.
What makes the price worth it?
You get unlimited AI midwife consultations , premium baby tracking features, growth chart analytics, milestone tracking, feeding reminders, chat with other moms, priority support, and lifetime updates. No subscriptions means you save hundreds compared to other parenting apps.
Is there a free trial or free version?
My Avocado is a premium app with a one-time purchase model. We believe in providing exceptional value - unlimited AI consultations, premium features, and lifetime updates. This one-time payment gives you access to everything the app offers.
Can I get a refund if I'm not satisfied?
Yes! Both App Store and Google Play offer refund policies. Contact them within their refund period (typically 14 days on App Store, varies on Google Play) if you're not completely satisfied with your purchase.

👶 Getting Started & Baby Profiles

How do I create an account?
Download My Avocado from the App Store or Google Play. Open the app and tap "Sign Up". You can register with your email address or use Sign in with Apple/Google for faster registration. Follow the simple onboarding process to create your profile.
How do I add my baby's profile?
After creating your account, tap the "+" button or "Add Baby" option. Enter your baby's name, date of birth, gender, and optionally add a photo. You can track multiple babies in one account.
Can I edit my baby's information?
Yes! Go to Settings → Baby Profiles, select the baby you want to edit, and update any information including name, photo, date of birth, or gender.
Can I track multiple babies?
Absolutely! My Avocado supports tracking multiple children. You can easily switch between baby profiles on the home screen and each baby's data is kept separate and organized.

📊 Baby Tracking & Logging

How do I track my baby's activities?
Navigate to the Baby Tracker section from the home screen. You can log feeding times (breast, bottle, or solid food), sleep patterns (start/end times), diaper changes (wet, dirty, or both), and other milestones with just a few taps. Each entry can include notes and timestamps.
How do I log a feeding session?
On the home screen, tap the "Quick Add" button on the Feeding card, or go to Baby Tracker and select "Feeding". Choose the feeding type (bottle powder, solid food, breastfeeding left/right), add the amount if applicable, and tap Save. You can also add notes about the feeding.
How do I track sleep?
Tap "Sleep Start" when your baby goes to sleep and "Sleep End" when they wake up. The app automatically calculates the duration. You can also log past sleep sessions by selecting a specific date and time in the Baby Tracker.
Can I edit or delete entries?
Yes! Go to Baby Tracker, find the entry you want to modify, swipe left on it, and choose "Edit" to modify or "Delete" to remove it. Changes sync automatically across your devices.
Can I log activities from earlier times?
Yes! When adding an entry in Baby Tracker, you can tap the time field to select any past date and time. This is perfect for adding entries you forgot to log in real-time.

🤖 AI Midwife Assistant

What is the AI Midwife?
The AI Midwife is your 24/7 virtual assistant powered by advanced AI. It provides evidence-based guidance on pregnancy, newborn care, feeding, sleep, development, and common parenting questions. It's like having an experienced midwife available anytime you need advice.
How do I ask the AI Midwife a question?
Tap "AI Midwife" from the home screen, type your question in the chat box, and send. The AI will respond within seconds with personalized advice. You can ask follow-up questions for more detailed guidance.
Is the AI Midwife reliable? Can it diagnose medical conditions?
The AI Midwife provides general guidance based on established medical knowledge and best practices. However, it is NOT a replacement for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider for medical concerns, emergencies, or personalized medical advice.
Is my conversation with the AI Midwife private?
Yes! Your conversations are encrypted and stored securely. We never share your personal information or chat history with third parties. All data is protected according to our strict privacy policy.
Why isn't the AI Midwife responding?
Make sure you have a stable internet connection. If the issue persists, try closing and reopening the app. The AI requires an internet connection to process your questions. If problems continue, contact support at support@myavocadoapp.com

🔔 Notifications & Reminders

How do I enable notifications?
Go to Settings → Notifications and toggle "Enable Notifications" on. You may also need to allow notifications in your device settings (iOS: Settings → My Avocado → Notifications, Android: Settings → Apps → My Avocado → Notifications).
How do I set feeding reminders?
Go to Settings → Notifications → Feeding Reminders. Enable the feature and set your preferred reminder interval (e.g., every 2, 3, or 4 hours). The app will notify you when it's time for the next feeding based on your last logged feeding.
Why am I not receiving notifications?
Check: 1) Notifications are enabled in app Settings, 2) Device notification permissions are granted for My Avocado, 3) Do Not Disturb mode is off, 4) Your device has a stable internet connection. If issues persist, try reinstalling the app.
Can I customize my notifications?
Yes! In Settings → Notifications, you can customize which notifications you receive, set feeding reminder intervals, and adjust notification preferences to suit your parenting style.

🎨 Appearance & Settings

How do I change the app theme color?
Go to Settings → Appearance → Theme Color. Choose from our curated palette of calming colors. The new color will apply immediately throughout the app.
Does the app support dark mode?
Yes! My Avocado automatically adapts to your device's dark mode setting. You can toggle dark mode in your device settings, and the app will switch themes automatically for comfortable viewing at any time of day.
What languages does the app support?
My Avocado currently supports English, Greek, and several other languages. We're continuously working to add more languages to serve our global community of parents.
How do I change the app language?
The app automatically uses your device's language setting. To change it, go to your device Settings → General → Language & Region, and select your preferred language. Restart the app to see the changes.

🔒 Data & Privacy

How is my data protected?
Your data is encrypted at rest on secure Supabase servers using industry-standard encryption. We use HTTPS for all data transmission, implement strict access controls, and never sell your personal information. Your privacy is our top priority.
Can I export my baby's data?
Yes! Go to Settings → Data Management → Export Data. You can export all your baby's tracking data, including feeding, sleep, diaper logs, and milestones in a downloadable format (CSV/JSON) for your records or to share with healthcare providers.
How do I delete all my data?
Go to Settings → Account → Delete All Data. This will permanently remove all baby tracking data from our servers while keeping your account active. Warning: This action cannot be undone. Make sure to export your data first if you want to keep a backup.
How do I delete my account?
Go to Settings → Account → Delete Account. This will permanently remove all your data from our servers. This action cannot be undone. If you want to completely delete your account and all associated data, please contact us at support@myavocadoapp.com and we'll process your request within 48 hours.
Do you share my data with third parties?
No! We never sell or share your personal data with third parties for marketing purposes. We only use secure, trusted service providers (like Supabase for hosting) who are contractually obligated to protect your data. See our Privacy Policy for complete details.
Is my data backed up automatically?
Yes! All your data syncs automatically to our secure cloud servers when you're connected to the internet. You can check your sync status in Settings → Account. This ensures your data is safe even if you lose or change your device.

Common Issues and Solutions

App Not Loading or Crashing

  • Check your internet connection (Wi-Fi or cellular data)
  • Close the app completely and restart it
  • Update to the latest version from your app store
  • Clear app cache in device settings
  • Restart your device if the issue persists
  • If problems continue, uninstall and reinstall the app (your data is backed up)

Data Not Syncing

  • Ensure you're logged in to your account
  • Check your internet connection is stable
  • Go to Settings → Account to check sync status
  • Try manually syncing by pulling down to refresh on any screen
  • Log out and log back in to force a full sync

Notification Problems

  • Check notification permissions in your device settings
  • Verify notification settings within the app (Settings → Notifications)
  • Ensure "Do Not Disturb" mode is not blocking notifications
  • Check if battery saver mode is limiting background activity
  • Try disabling and re-enabling notifications in the app

Login or Account Issues

  • Check that you're using the correct email address
  • Use "Forgot Password?" to reset your password if needed
  • If using Sign in with Apple/Google, ensure you're signed in to the correct account
  • Clear app cache and try logging in again
  • Contact support@myavocadoapp.com if you can't access your account

Feature Requests & Feedback

We love hearing from our users! Your feedback helps us improve My Avocado for all parents.

Privacy and Security

Your privacy and data security are our top priorities. For detailed information about how we protect your data, please review our Privacy Policy.

Data Security Highlights

  • All data is encrypted at rest on secure Supabase servers
  • HTTPS encryption for all data transmission
  • Industry-standard security protocols and regular audits
  • We never sell your personal information
  • You have full control over your data (export, delete anytime)
  • Automatic backup ensures data safety

Emergency Situations

⚠️ Important Medical Disclaimer

My Avocado is not intended for emergency situations.

If you are experiencing a medical emergency, please:

  • Call emergency services immediately (911 in US, 999 in UK, 112 in EU)
  • Contact your healthcare provider or midwife
  • Go to your nearest emergency room

Our app provides informational content only and should never replace professional medical care, diagnosis, or treatment.

System Requirements

Minimum Requirements

  • iOS: iOS 12.0 or later (iPhone, iPad, iPod touch)
  • Android: Android 7.0 (API level 24) or later
  • Storage: 100MB free space recommended
  • Internet: Required for sync, AI features, and updates
  • Recommended: Latest OS version for best performance

Contact Support

Support Response Times

  • Email Support: support@myavocadoapp.com - Within 24 hours
  • Feedback: feedback@myavocadoapp.com - Within 48 hours
  • Account Issues: Within 12 hours
  • Critical Bugs: Within 4 hours

When contacting support, please include:

  • Your device model and OS version
  • App version (found in Settings → About)
  • Description of the issue and steps to reproduce
  • Screenshots if applicable

Helpful Resources

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