Support

How Can We Help You?

Welcome to My Avocado support! We're committed to providing you with the best possible experience. Below you'll find various ways to get help and answers to common questions.

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Email Support

Send us an email and we'll try to respond within 24 hours

support@myavocadoapp.com

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Community

Connect with other mothers in our supportive community

Available in the app

Frequently Asked Questions

How do I create an account?

Simply download the app and follow the sign-up process. You can register with your email address.

How much does My Avocado cost?

My Avocado is a premium app available for a one-time purchase of €14.99. No subscriptions, no hidden costs, no monthly fees - pay once and own it forever with lifetime access to all features.

Is there a free trial or free version?

My Avocado is a premium app with a one-time purchase model. We believe in providing exceptional value - unlimited AI midwife consultations, premium features, and lifetime updates for just €14.99.

How do I track my baby's milestones?

Navigate to the Baby Tracker section in the app. You can log feeding times, sleep patterns, diaper changes, and developmental milestones with just a few taps.

Is the AI midwife chat reliable?

Our AI midwife provides general guidance based on established medical knowledge. However, it's not a replacement for professional medical advice. Always consult your healthcare provider for medical concerns.

How do I delete my account?

Go to Settings → Account → Delete Account. This will permanently remove all your data from our servers. This action cannot be undone.

What makes the €14.99 price worth it?

You get unlimited AI midwife consultations (worth €50+/month elsewhere), premium tracking features, advanced analytics, priority support, and lifetime updates. No subscriptions means you save hundreds compared to other apps.

Can I get a refund if I'm not satisfied?

Yes! Both App Store and Google Play offer refund policies. Contact them within the refund period if you're not completely satisfied with your purchase.

Common Issues and Solutions

App Not Loading

Check your internet connection
Close and restart the app
Update to the latest version from your app store
Restart your device if the issue persists

Sync Issues

Ensure you're logged in to your account
Check your internet connection
Go to Settings → Sync Now to manually sync your data

Notification Problems

Check notification permissions in your device settings
Verify notification settings within the app
Ensure "Do Not Disturb" mode is not blocking notifications

Feature Requests

We love hearing from our users! If you have ideas for new features or improvements, please let us know:

Send your suggestions to feedback@myavocadoapp.com
Use the "Feedback" option in the app settings
Join our community discussions to share ideas with other users

Privacy and Security

Your privacy and data security are our top priorities. For detailed information about how we protect your data, please review our Privacy Policy.

Data Security Highlights

All data is encrypted in data server
We use secure cloud infrastructure (Supabase)
We never sell your personal information
You have full control over your data

Emergency Situations

⚠️ Important Medical Disclaimer

My Avocado is not intended for emergency situations.

If you are experiencing a medical emergency, please:

Call emergency services immediately (911, 999, 112)
Contact your healthcare provider
Go to your nearest emergency room

Our app provides informational content only and should never replace professional medical care.